Quote on Customer Service

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
-Jeff Bezos

Within emotional labor, a lot of what customer service interaction is involves pleasing the customers. Many research has been done as to identify the benefits of “service with a smile.” Although it might not greatly aid the working employee, it does help the overall business profit and run smoothly. So while there may be health cost to individual workers, the function of emotional labor works in favor of business, and each aspect of that business must play their part. So if that means being the best host necessary to help the job profit, then that’s what this quote reflects shall be done.