When I first sat in this class and we talked about the service with a smile, I thought about this video. Actually I forgot the name of the video and I just tried my best to find it online. The video somehow changed my view of EL. I don't think all the employees do surface or deep acting while they are working. There must be some people who really love to share there positive attitude to others, though they are in different status or situations. That's why EL is easier than someone than others. The truth is that people who originally positive in work receive high quality of feedback so that they got more chances of being success. As the man in the video, at first he just a person who validate for free parking card. He showed his smile and had little conversations with customers, which made his customers also feel passionate to life. As a result, he got a growing number of customers. However, after he was hurt by the woman that he loved, his negative attitude annoyed his customers and they didn't want to come back. The connection here with EL is that positive emotion display induce positive customer reaction so that improve the consequence of companies.
This video is really impressive so that i can clearly remember almost every detail about it. It teaching people how to face others no matter who you are. Everyone can learn from that. Though it is not a commercial ad, employees and managers can learn how to tread their customers. Being positive never let things down.
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