Metro

I went to Metro and when I walked in with my friends, the young employees looked at me and did not speak. I thought about our class because they werent being friendly or trying to make a sale. When I got to the back of the store there was an older employee who spoke to me and said hello and if I needed anything. The fact that she was so nice encouraged me to by something in the store. As i left the store I thought "Does age affect how much the person uses emotional labor, and does emotional labor affect sales?"