I chose this class seminar because I thought it would relate to my work experince, and it has greatly. I serve at a large restaurant owned my a family company. It started as a small gift shop that served food on the side and has grown over the years. The owners really push for friendly service and a family environment. In order to become a server I had to train for a week than take a seven page test. We're expected to promote specials in the dining room and the gift shop. So they take service very seriously. My even says, "Always a warm welcome." I thought this related to the idea of service with a smile.
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