This blog provides the way that we can share with each other our Real World experiences of "service with a smile" (or not).   As part of the class, you are expected to share at least 2 such experiences.  These may be pictures, experiences, or current media links, combined with a description of how they relate to class topics or readings.  For example, I'm posting the picture I saw outside Dunkin Donuts.  Are smiles really free?  According to Hochschild (1983), aren't they paying their employees to provide friendly service to make customers smile, and then that wage cost gets passed to the consumer?    This ad is trying to say that customers' smiles are an authentic experience of being at Dunkin Donuts.  What do you think?