I saw this poster in the South Commons Food District and thought of this class! I thought this directly pertained to our class. This is stating that good customer service is a habit, so does this mean that surface acting and/or deep acting becomes habit over time? This would mean that these types of acting eventually become subconscious acts and in this case, would they cause more or less emotional exhaustion?
Thursday, September 29, 2011
Fanatical Service?
I saw this poster in the South Commons Food District and thought of this class! I thought this directly pertained to our class. This is stating that good customer service is a habit, so does this mean that surface acting and/or deep acting becomes habit over time? This would mean that these types of acting eventually become subconscious acts and in this case, would they cause more or less emotional exhaustion?
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Good point - some people have argued that experience in service makes that acting more 'automatic', and thus less depleting and less lkely to interfere with performance. But it's also interesting that this says it is 'practiced', rather than saying it is 'intrinsic' or natural - they are admitting it takes effort.
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