Not exactly a real world example, but I saw this episode of "The King of Queens" today and I couldn't resist sharing. Note what Doug says about the service industry. Here's the link, start at 4:40.
....Would you eat at this restaurant?
http://www.youtube.com/watch?v=raQjk4fN68w
So who's in the wrong here? The server, or the customer? We will talk later about customer mistreatment/rudeness - was that happening here? Was the server doing good EL?
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